1. About us

  • Absolute Vacation Planner (“AVP”, “we”, “us”) is a Destination Management Company based in Rajasthan, India, operating as a registered sole proprietorship with GST registration. We plan, coordinate, and support domestic, international, and corporate travel.

2. Acceptance of terms

  • Payment of the service charge confirms that you have read and accepted these Terms and Conditions. If you do not agree with these terms, please do not proceed with a booking.

3. Our role

  • AVP acts as a planner and facilitator. We arrange hotels, cabs, guides, and other services through trusted local partners. These partners are independent businesses and may also serve other agencies. We select partners carefully and review their performance, but the services themselves are delivered by them.

4. Our services

  • A consultation call to understand your preferences and budget.
  • Customer profiling and destination research.
  • A personalised itinerary with 1–2 revision rounds.
  • Coordination of bookings through our partners.
  • 24/7 dedicated trip assistance during travel.
  • Post-trip feedback collection.

5. Service charges and tiers

  • Economy ₹5,000, Premium ₹12,000, or Luxury ₹25,000.
  • The service charge covers our planning, coordination, and support. It does not include hotels, cabs, guides, entry fees, meals, flights, or other third-party services, which are charged at actuals.

6. Payments

  • The service charge is payable at the time of booking, when you engage AVP and itinerary work begins.
  • Once your itinerary is finalised and locked, the full trip cost must be paid before we make any partner bookings.
  • We accept payments by bank transfer and UPI.

7. Itinerary changes

  • Your itinerary includes 1–2 revision rounds before it is finalised. Once locked, changes depend on partner availability and policies, and may involve additional cost.

8. Cancellations and refunds

  • The service charge is non-refundable in all cases once paid.
  • If a hotel, cab, guide, or other partner offers a refund, we pass it on to you within 7–14 business days of the partner’s confirmation.
  • AVP does not absorb partner cancellation charges or losses. These are borne by the customer as per the partner’s policy.
  • If you withdraw during the consultation stage, before any itinerary work or payment, no charge applies.

9. Rescheduling and substitution

  • Dates for cabs and guides can be rescheduled. Hotels are booked on flexible rates wherever possible so that rescheduling remains available.
  • If a partner is unable to serve you, we will arrange a substitute.

10. Force majeure

  • We are not liable for failure or delay caused by events beyond our control. In such cases we will first try to reschedule your trip. If that is not possible, your service charge converts into credit valid for 12 months toward a future trip. Partner costs are refunded or credited to the extent the partner allows.

11. Travel insurance

  • We strongly recommend that you buy travel insurance. It is not mandatory.

12. Medical support

  • We will help you access medical support during your trip, including coordinating with local doctors and hospitals. We are not a medical provider. The quality, outcome, and cost of any medical care are the responsibility of the doctor or hospital providing it.

13. Transport and safety measures

  • For your safety, we share your passport-size photo with your cab driver for identity verification.
  • You will receive the cab number, driver photo, and contact details in advance, along with a schedule and GPS tracking.
  • Airport meet & greet and lounge access are arranged through partners where applicable. Rail services offer porter assistance only, and bus services do not include meet & greet.

14. Your responsibilities

  • Provide accurate information, including names matching your ID, dietary needs, and any medical or mobility requirements.
  • Carry valid identification, visas, and required travel documents.
  • Follow the laws, local customs, and safety guidance of the places you visit.
  • Treat guides, drivers, and our partners with respect.

15. Limitation of liability

  • To the extent permitted by law, AVP is not liable for acts, omissions, or service failures of independent partners, for loss, damage, injury, or delay arising from circumstances beyond our reasonable control, or for indirect or consequential losses.
  • Where we are found liable, our liability is limited to the service charge you paid to us. Nothing in these terms limits any right you have under applicable consumer law.

16. Complaints

  • Contact your dedicated trip contact right away. We acknowledge every complaint within 24 hours. Goodwill gestures, such as a credit or discount, are offered at our discretion based on the case.

17. Intellectual property

  • Itineraries, routes, designs, and content created by AVP remain our property. They are for your personal use and may not be copied, resold, or shared commercially without our written permission.

18. Privacy

  • Your personal information is handled as described in our Privacy Policy.

19. Changes to these terms

  • We may update these terms from time to time. The terms in force on the date of your booking apply to that booking.

20. Governing law

  • These terms are governed by the laws of India. Courts in Rajasthan have jurisdiction over any dispute, subject to any rights you have under applicable consumer law.
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