Service charge

• The service charge is non-refundable in all cases once paid.
• If you withdraw during the consultation, before any itinerary work or payment, there is no charge.

Partner costs

• Partner costs (hotels, cabs, guides) follow each partner’s own cancellation terms.
• Any refund obtained from a partner is passed through to the customer in full — AVP does not absorb partner cancellation losses, and applies no markup or deduction.
• Partner refunds are processed and passed to the customer within 7–14 business days of partner confirmation.

Rescheduling and substitution

• Rescheduling is available for cabs, guides, and hotel bookings made on flexible rates. AVP defaults to booking hotels on flexible rates to keep this consistent.
• Substitution (replacing a partner who is unable to fulfil a booking) is always available to the customer.
• Rescheduling is subject to availability and any price difference.