How to raise a complaint

• Complaints may be raised at any time via the trip support channel or a dedicated complaints contact.
• Please contact your dedicated trip contact right away so that we can try to fix it during your trip.

Acknowledgement and investigation

• All complaints are acknowledged within 24 hours.
• AVP investigates with the relevant partner(s) and provides a resolution or update within a reasonable timeframe.

Goodwill

• For legitimate service failures, AVP may offer a goodwill gesture (such as partial credit or a discount on a future trip), considered case-by-case at AVP’s discretion, in addition to any applicable partner refund.