Partnerships

• Partnerships are non-exclusive — partners are free to work with other agencies or DMCs alongside AVP.
• Every partner relationship is covered by a formal agreement setting out rates, availability commitments, service standards, and payment terms.

Performance standards

• Punctuality — cabs and guides arrive on time; hotels honour confirmed bookings and rates.
• Responsiveness — bookings confirmed promptly, partner reachable during the trip.
• Service quality — meets the standard implied by the partner’s tier (Economy / Premium / Luxury).

Review process

• Partner performance is logged via the master trip file and post-trip customer feedback.
• First issue: a formal warning is issued directly, and the incident is recorded.
• Second issue: the partner’s booking priority is reduced — used only as backup or last resort.
• Third issue: the partner is removed from the trusted partner list and the agreement is terminated.