Absolute Vacation Planner

Company policies

This document sets out Absolute Vacation Planner’s customer-facing and internal policies. Customer-facing policies form part of the service agreement with every customer. Internal policies establish standards for the founder and, as the company grows, for future team members.

Part 1 · Customer-facing policies

Policy 01

Cancellation & Refund Policy

How service charges, partner costs, rescheduling, and refunds work.

 Policy 02

Payment Policy

When the service charge and trip costs are collected, and how you can pay.

 Policy 03

Privacy Policy

What we collect, who we share it with, and how long we keep it.

 Policy 04

Liability & Disclaimer

Our role as a planner, partner services, insurance, and medical support.

 Policy 05

Force Majeure Policy

What happens if events outside anyone’s control disrupt a journey.

 Policy 06

Complaints & Grievance

How to raise a concern, acknowledgement times, and goodwill gestures.

 Service agreement

Terms & Conditions

The full service agreement that applies when you book with AVP.

Part 2 · Internal policies

Standards for how Absolute Vacation Planner works. Leave & Attendance and Health & Safety policies will be drafted closer to the point of hiring.

Internal standard

Code of Conduct

How the founder and future team members represent Absolute Vacation Planner.

 Internal standard

Partner & Vendor Policy

Non-exclusive partnerships, service standards, and the review process.